Today I went to Wal-mart for a hairdryer, light bulbs, dog treats and creamer – that’s the cool thing about Wal-mart – you can get all these random things in one place…you do have to time it right to avoid the crowds – it seems that 8-10am or noon-2pm work best for me. I couldn’t
Last week during our stewardship committee meeting our pastor's wife talked about planting seeds. It got me thinking about our new mission of Coach MKay Companies – Creating Catalysts for Change. It’s easy to do the same thing every day or think the same way….what’s challenging, exciting and sometimes difficult is deciding to change what
Last Monday I stopped by the Emergency Department to round on the waiting area...one of the nursing assistants approached me with a piece of paper...on it was a patient's name, 2 phone numbers, her room number and the words "eye glasses" So the hunt began....first I found the security officer so he could let me
Have you ever been half way through something and you realize that you need to make a BIG change before you take another step? This happened to me a few months ago. I participated in a leadership inventory and scored in the low 40’s in my current role as Director of Patient & Family Experience
These are three words used to describe my friend and colleague, Brigitte Gann, who lost her battle w/ ALS on June 16, 2013. As the world continues to spin around I’m reminded that in the end, it’s what we give in our life that matters, not what we’ve achieved. How we use our time determines
These were the words someone shared with me two days before working out her notice in her organization, “they stole my joy.” Hmmmmm….makes you think on two levels: What could she have done to maintain her joy? How did she let other people take the joy from her? In a TEDx video, Shawn Achor an
What happens when we have leaders running department, divisions, people, etc. with no leadership development? Not much. If you were to inventory the leaders in your organization and rate them on a scale of 1-10 with 10 being the highest, how would you rate their leadership ability? When companies do not have leadership development in
In person: Make Eye Contact, avoid distractions like cell phone or computers, sit face to face, LOOK like your listening, lean inward toward the person, avoid sleeping (always good to do during boring meetings), use short sentences instead of droning on and on….ask for feedback periodically to make sure they understand, ask questions – let
A few weeks ago 110 fourth graders, a handful of teachers and 18 adults visited Biltmore Estates, Gem Mine Company and Grandfather Mountain. It was so exciting because my two other children declined my request to attend their 4th grade field trip and when my youngest wrote in my calendar, "mom, r u going on
Last week I attended an employee service award banquet at High Point Regional Health System. As I greeted people entering the High Point Country Club by saying, “Hello! Welcome!