Mary Kay Ashe, founder of the giant cosmetics company encouraged all her employees to pretend that people they met would have a sign around their neck saying, “I am the most important person in the world.” Giving appreciation to our team is one way we can make them feel valued and important. After all, how
360° Leader by John Maxwell Being comfortable in the middle isn’t always easy when you are a natural leader. This book examines leadership styles beside, above and below you and gives you a higher level of understanding how to work efficiently and effectively with people at all levels.
During the program we addressed Coaching Strategies. In addition to the Oreo Model shared above, we reviewed a Carnegie Coaching Model. This strategy that I created blends five of Mr. Carnegie’s human relation principles to help coach someone towards a change. If you are familiar with 360° feedback, then consider this as 360° coaching. This
Have you ever needed to talk to a team member and give them some corrective coaching? It's like when the sliding screen door has gotten off track and we are forcing it back and forth and it's just not working too well. Instead of getting frustrated with the door, what if we stepped back, examined
Focus Areas: Individuals shared one positive icontribution to the team since our last meeting. Highlighted evidence of implementing the Core Values of the practice which were created by the team at the last retreat and how this was helping the team to become stronger and the impact on patient care. Discussed strategies to build additional
Inspired by the Blue Angels We kicked off our operating room team event with this video, check it out!
This past summer a group of consultants went to Vegas and toured the Zappos ‘C’ Suite. I was stoked when they sent this picture to our community network. Now THAT is a positive environment! How’s your work environment? Today I conducted a team retreat for the operating room department and one of the key focus
Customer Service Program: Leader’s Appreciation Event Program Highlights How are you creating a powerful customer experience? What level of dedication and determination do you show and your team members show on a regular basis? How can you as their leader make each day count for your team and your customers? People who connect to their
A few weeks ago I was with a dental client and John Jones from Patterson Dental Company walked in the front door, saw me sitting at the front desk and turned to his colleague and said, “Ms. Happy’s in the house.” I started laughing and said, “Hey!” Well, the funny thing is that I wasn’t
I ran into Evan at a friend’s wedding and he was performing with Dana-bought their CD and dug this tune, hope you do to! Thanks to all the husbands who make their wives feel like Miss July! Check ‘em out: Music for all occasions-private parties and weddings. Goto www.evananddana.com