Our emergency department kicked off a new arrival process a few months ago and there are some things that need to improve. When we only focus on what is not working well, then we may create negativity among the group and lack of participation and engagement. I sent this outline to our CNO to consider
This past Sunday, Susan Norman Vickers – our Youth Pastor announced to the congregation she was diagnosed with stage four cancer. WOW! Her breast cancer had returned….and as we listened to her story and how she negotiated with her doctor for at least 6 ½ more years so she could see her only son graduate
Christmas Blessings from Jeff, Merikay, (picture) Melinda 22, Harrison 13, Emma Freda 9 I called one of my college roommates last week and she asked how things were going? I began to rattle off all the my husband and son are singing in Follow the Star at Church, we are scheduled to ring the Salvation
Mary Kay Ashe, founder of the giant cosmetics company encouraged all her employees to pretend that people they met would have a sign around their neck saying, “I am the most important person in the world.” Giving appreciation to our team is one way we can make them feel valued and important. After all, how
Have you ever needed to talk to a team member and give them some corrective coaching? It's like when the sliding screen door has gotten off track and we are forcing it back and forth and it's just not working too well. Instead of getting frustrated with the door, what if we stepped back, examined
This past summer a group of consultants went to Vegas and toured the Zappos ‘C’ Suite. I was stoked when they sent this picture to our community network. Now THAT is a positive environment! How’s your work environment? Today I conducted a team retreat for the operating room department and one of the key focus
A few weeks ago I was with a dental client and John Jones from Patterson Dental Company walked in the front door, saw me sitting at the front desk and turned to his colleague and said, “Ms. Happy’s in the house.” I started laughing and said, “Hey!” Well, the funny thing is that I wasn’t
This afternoon my 13 year old son came home and said, “I lost my suit.” In a matter of 3.7 milliseconds I realized that he had just thrown away a $40 swim team bathing suit two days before the final city swim meet of the season. I went to the dark side…..I looked at him
A client sent me this photo he found on twitter and I couldn’t help but think, what do we do to get our team to smile or get them fired up? What are the best ways to inspire people to get excited and have more fun at work? Here are my top 10 ideas for
“It’s your choice. You can look at the past and replay that scene over and over again. Or, you can choose to look at today in a whole new light. What’s in the past, is in the past. You don’t have to play that cd again if you don’t want to.”